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Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
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2 public guides found
Wanted
Make and respond to offers on wanted posts
Send an offer on a wanted post, negotiate with counter-offers in offer chat, and accept, decline, or withdraw offers.
Wanted
Create and manage wanted posts
Post a marketplace request with a title, budget, and description, then edit, archive, or share it from settings.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.