Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
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6 public guides found
Customize your live scene with presets
Add background images and a logo to your live page, choose what hosts and viewers see, and save the look as a reusable preset.
Set up OBS and streaming software
Find your stream server address and stream key, configure OBS Studio, and rotate the key when you need a new one.
Run livestreams with OBS, YouTube, chat, replays, and AI clips
Prepare, run, moderate, replay, and repurpose livestreams from Space settings and the live room.
Restream to YouTube and other platforms
Connect YouTube, Twitch, Facebook Live, or TikTok Live and select them as streaming destinations for your livestream.
Publish replays and AI clips
Save livestream replays, generate AI clips from them, then review, edit, publish, or discard the drafts.
Engage viewers with chat, questions, and quick buy
Use live chat, audience questions, featured products with quick buy, cohosts, and moderation tools during a livestream.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.