Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
Featured guides
Common topics and recently updated articles
Create products, variants, reviews, coupons, and shipping
Set up products for sale with variants, review management, coupons, services, stock, and shipping rules.
Customize your live scene with presets
Add background images and a logo to your live page, choose what hosts and viewers see, and save the look as a reusable preset.
Make and respond to offers on wanted posts
Send an offer on a wanted post, negotiate with counter-offers in offer chat, and accept, decline, or withdraw offers.
Create and manage wanted posts
Post a marketplace request with a title, budget, and description, then edit, archive, or share it from settings.
Get support and send feedback
Know when to use Help, feedback, support, reports, and account troubleshooting paths.
Upload and manage media
Use images, covers, product media, livestream assets, and uploads safely across a Space.
Set up your Space profile
Configure the public Space details members see before you invite people or sell.
Offer bookable services
Create a service listing, set availability and staff, and manage incoming booking requests from the provider calendar.
Book services and manage your bookings
Browse services, book or request a slot, pay any amount due, and track, reschedule, or cancel bookings from My Bookings.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.