Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
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3 public guides found
Create products, variants, reviews, coupons, and shipping
Set up products for sale with variants, review management, coupons, services, stock, and shipping rules.
Create coupons and discounts
Create percentage or fixed-amount coupon codes for your products, with optional usage caps, minimum subtotals, and expiry dates.
Configure shipping rates and zones
Set your ship-from address, package defaults, and enabled carriers so checkout can quote automatic shipping for your products.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.