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Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
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2 public guides found
Orders
Set up payouts and get paid
Connect your payments account, complete identity verification, save your seller disclosure, and withdraw your available balance.
Orders
Manage orders, fulfilment, revenue, and payouts
Review seller orders, update statuses, add tracking, monitor revenue, and manage payout setup.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.