Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
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3 public guides found
Report content and stay safe
Report posts, comments, livestreams, reviews, or profiles, track your reports and appeals, and block or mute accounts.
Manage members, roles, moderation, reports, and community credits
Keep a Space safe by managing members, roles, reports, moderation tools, custom emojis, and credit rules.
Understand roles and permissions in your Space
See how the Owner, Moderator, and Member roles control access in a Space while custom roles are in development.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.