Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
Search results
4 public guides found
Track orders and bookings
Find buyer order status, delivery tracking, booking details, receipts, and seller updates.
Shop, apply coupons, and check out
Browse the shop, pick product variants, apply coupon codes in the cart, and complete checkout with an address and payment.
Request returns and refunds
Request a refund from your order details, arrange returns with the seller, and escalate disputes to support.
Manage addresses, payments, and wishlist
Keep buyer details ready so checkout, orders, bookings, and saved products work smoothly.
Browse by category
Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.