Find answers for The Refinery
Guides for joining, buying, selling, livestreaming and the community, with quick answers and a way to reach the owner below.
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4 public guides found
Secure your account
Turn on authenticator app MFA with a QR code or setup key and review or sign out the devices signed in to your account.
Manage profile, privacy, and security
Update personal details, social privacy, passwords, addresses, notifications, and account safety settings.
Manage notification preferences
Choose in-app, email, and browser push channels, tune notification categories, set an email digest, and mute or test notifications.
Manage your profiles
Create personal and business profiles, switch between them from the profile menu, and edit or delete a profile safely.
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Quick answers
How do I know my payment is safe?
Checkout is handled by Stripe, so card details are never stored here. You get an emailed receipt for every order.
What if something arrives damaged or wrong?
Get in touch with your order number and we will sort out a replacement or refund.
How long does delivery take?
Delivery times are shown on each item before you check out.
Still need help?
Send the owner a message and they will get back to you.